BroadcastoWhatsApp Forms — also called WhatsApp Flows — are native multi-step forms rendered inside the WhatsApp chat. Users fill text fields, pickers and date inputs without leaving the conversation, dramatically improving completion rates for lead capture and KYC.
Use cases: appointment booking, lead qualification, KYC, NPS surveys, address collection, COD verification.
Flows are designed in Broadcasto's visual builder, submitted to Meta for review (most approved in minutes), and triggered from a template or chatbot.
Related terms
- WhatsApp Interactive Messages: Buttons, Lists, Flows — Rich UI elements — reply buttons, list pickers, multi-step forms — inside WhatsApp.
- WhatsApp Chatbot — Automated conversational flow on WhatsApp — rule-based, AI or hybrid.