BroadcastoA WhatsApp knowledge base is the structured content corpus — PDFs, help-centre articles, product docs, FAQs — that grounds an AI Assistant's answers on WhatsApp. A well-maintained knowledge base is the single biggest factor in AI chatbot accuracy.
Best practices: keep one source of truth per topic, use plain language, refresh outdated answers monthly, and tag content by product, region or customer segment so the AI retrieves the right context.
Broadcasto's knowledge base supports PDF, DOCX, TXT, Markdown and URL crawl. Content is chunked, embedded and re-indexed automatically when updated.
Related terms
- AI Assistant for WhatsApp — LLM-powered agent that answers customers on WhatsApp using your knowledge base.
- WhatsApp Chatbot — Automated conversational flow on WhatsApp — rule-based, AI or hybrid.