BroadcastoReal time shipment events
Picked up, in transit, out for delivery, delivered, RTO, every Shiprocket status fires its own template.
Every Shiprocket event, from manifest to delivery attempt, becomes a WhatsApp message your customer actually sees. Built to slash where is my order tickets for D2C brands.
Why connect Shiprocket to WhatsApp
Branded tracking page link
Each message links to a Broadcasto hosted tracking page on your own domain.
Failed delivery rescue
When a courier marks NDR, customers get a WhatsApp button to confirm address or reschedule the delivery.
Multi courier support
Works across all 17 plus couriers Shiprocket supports including Delhivery, Bluedart, Ecom Express, India Post.
60 percent fewer support tickets
Proactive WhatsApp updates eliminate the bulk of inbound where is my order queries.
Common use cases
D2C brands on Shopify or Woo
Shipping events flow Shopify or Woo to Shiprocket to WhatsApp without any manual work.
Marketplaces with own logistics layer
Aggregate tracking from multiple Shiprocket sub accounts into one unified WhatsApp experience.
Reverse pickup heavy categories
Returns, exchanges and refunds get their own conversation thread on WhatsApp.
How it works
- Paste your Shiprocket API email and password in Broadcasto integrations.
- Map shipment events to approved WhatsApp templates.
- Broadcasto polls Shiprocket every few minutes and pushes updates.
- Customers respond on WhatsApp, your support team handles it in the shared inbox.
Frequently asked questions
How frequently are tracking events pushed?
Shiprocket events are polled every 5 to 15 minutes, configurable based on your shipment volume.
Does it work with all Shiprocket plans?
Yes, including the free and growth plans. The API is included.
Can I run my own tracking page?
Yes. The Broadcasto hosted tracking page sits on track.yourdomain.com via CNAME and matches your brand.
What about Cash on Delivery confirmations?
COD confirmations and OTP verification can be sent over WhatsApp before the courier dispatch attempt.
Will my customers be charged for these messages?
No. WhatsApp utility template costs are paid by you to Meta, customers receive them free.